Frequently Asked Questions
Everything you need to know about your favorite manhwa merchandise.
Are the products in your shop officially licensed?
Yes, all our merchandise is 100% official and produced in collaboration with the original webtoon creators and platforms.
How long does international shipping take?
Standard international shipping typically takes 10-21 business days, depending on your location and local customs processing.
What is your return policy for damaged items?
We offer a 30-day return policy for any items that arrive damaged. Please provide an unboxing video or photos to our support team to initiate a replacement.
Do you ship to my country?
We ship to over 50 countries worldwide. You can check the availability for your specific region during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets like Apple Pay and Google Pay.
Can I cancel my pre-order?
Pre-orders can be cancelled for a full refund as long as the status is 'Pending' and the production period has not yet ended.